CLIENT INFORMATION FORM
Terms and conditions to which you agree to hire the services of Sunset Travel ltd Travel Advisors, upon completion of reading form and acknowledging the binding agreement between parties of people 18+years of age
The purchase of travel and/or other products on this Web site constitutes an agreement between you and Sunset Travel Ltd., The following terms and conditions form part of such agreement.
Please make sure you have read and understood these general terms and conditions.
1.Responsibility of Sunset Travel Ltd
Sunset Travel Ltd. makes every effort to ensure the accuracy of information provided on this Web site.
Sunset Travel Ltd sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
Please be aware that Travel Advisors will advise of current travel risks, but that it is also your duty as a consumer to be aware of current advisories on travel by clicking the Government of Canada link enclosed https://travel.gc.ca/travelling/advisories
Please be aware that as Travel Advisors we will advise on mandatory VISAS required to travel to specific destinations. It is up to the client to follow thru on the advice given at time of booking. Know it is not our responsibility to issue VISAS , but the responsibility of the client to follow up and get those themselves, all we can is guide to businesses that can provide that service in question https://cibtvisas.ca/
Please be aware we offer and sell Manulife Travel Insurance in the offices of the Associates involve. By agreeing to the terms and conditions you are also agreeing that you understand we always recommend travel insurance at time of deposit or in worse cases before departure takes place. We can only sell insurance in SK. If you live in other provinces please be aware there is another protocol to follow for that. You acknowledge this and will be truthful with your Travel Advisor as to your current living location as to not violate the rules from Insurance Licenses of SK council
Please be aware on how as Travel Advisors we will discuss potential impact or hazardous hotels in question to prevent you from an unwanted experience, to keep you from having an inferior experience we will/may recommend other options for your consideration. Keeping in mind it is ultimately your choice to make. You will not hold your Travel Advisor liable for not warning you of a potential risks involved
3. Travel Documents
It is your responsibility to ask on, and obtain, all required travel documents. Sunset Travel ltd is not liable for any and all consequences of inappropriate or missing travel documents.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, you may wish to visit www.voyage.gc.ca. If you have questions regarding required travel documents, please contact Sunset Travel Ltd
4.Delivery of Documents
Sunset Travel Ltd, will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact Sunset Travel Ltd immediately upon receipt of your invoice if you note any discrepancies, failing which Sunset Travel Ltd shall not be liable for any errors and/or omissions related to your booking.
5.Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Sunset Travel Ltd. Sunset Travel Ltd never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Sunset Travel Ltd (whether by e-mail, facsimile, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Sunset Travel Ltd, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Sunset Travel Ltd makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Sunset Travel Ltd l may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
6.Prices and Payment Methods
All prices, unless specified otherwise, are in Canadian dollars. Prices may be increased at any time and for any reason.
Residents of Canada and the United States of America may by telephone using Visa, American Express or MasterCard credit cards.
The travel products and services you reserve must be fully paid at the time of booking. Your credit card account will be debited and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and Sunset Travel Ltd.
7.Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Sunset Travel Ltd, may charge a reasonable fee for any booking cancellation or modification.
8. Travel Insurance
Sunset Travel Ltd strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. Sunset Travel Ltd offers Manulife Travel Insurance for purchase by residents of Canada. Insurance products are available for purchase on-line on our website www.sunsettravel.ca
You will receive your confirmation of insurance policy purchase via e-mail within 24 to 48 hours. Please read your insurance policy carefully before you depart.
Additional Manulife Travel Insurance plans (e.g. PPP Plan, All Inclusive , Non Medical, Annual Medical Plans, Annual All-inclusive Plan, Visitors to Canada Plan, Trip Cancellation Only, Baggage & Personal Effects Plan, Travel Accident Plan, Rental Car Physical Damage Plan) are available for purchase from Sunset Travel Ltd by calling us directly IF you live in the procaine of SK. Please note that restrictions apply to the purchase of certain travel insurance products once your booking is completed.
You acknowledge that Sunset Travel Ltd, makes this insurance available in good faith and that you are fully responsible for your decisions in regard to travel insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).
9.Legally Required Disclosures
Please be aware as Travel Advisors are also ticket agents. Selling air only tickets thru a third party supplier also referred to as consolidators which we can get pricing at better rates that online booking agencies
Please be aware of the hazardous material not allowed on the planes,it is your responsibility to know what those are and the best way is to read this article enclosed and know before you go, these will included insecticides, aerosol cans
10.Provisions that clarify my role as a Travel Advisor
Please be aware that my role as a Travel advisor is being the middle man as a booking agent for the consolidators or suppliers. We are not affiliated with any host agencies, we are independent to retail outlets (brick and mortar businesses)
Please be aware I have the fiduciary duty to the suppliers or consolidators, so a credit card authorization form will be mandatory for every booking confirm. This credit card form will be provided to you via email or print out if desired. This form will need to be sent back to us with full confidentiality
Please be aware I have the duty of care to you as a client. Our core business is to take care of our clients. It is our duty to disclose the supplier being used for specific booking, so that clients are aware of the merchant name on their credit card statements
Please be aware my role as your advocate is to find the best possible fare or the best possible travel plans specified by your needs at time of disclosure in our original intake call.
Please be aware that each supplier / consolidator have their own terms and conditions and these will be provided to you for full disclosure at time of booking
11.Disclaimer of liability
Please be aware that as a Travel Advisor, we are not to be held responsible for what the supplier or consolidator does to lead to lawsuit
Please be aware we are not responsible for supplier/consolidator going into bankruptcy
Please be aware we are not responsible for FTC (future travel credits) or refunds policies outlined by each supplier. Each supplier/consolidator has their own terms and conditions and that information will be provided to you in every booking confirm so you are aware of what each has to offer
Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
If you have any questions regarding your booking, please contact Sunset Travel Ltd
14. Liability for Products & Services and Customer Advisory
You acknowledge that Sunset Travel Ltd, acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, Sunset Travel Ltd cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third party providers. Sunset Travel Ltd shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Outside of Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
15.Force Majeure language
Please be aware that this is “an act of God”, that these are unforeseen and unpredictable which means out of our control such as , floods, fires, hurricanes ,pandemics.
Please be aware that each supplier/consolidator has their own terms and conditions for force majeure. These will be provided to you via a direct link to supplier
If all this works for you, I will require your acknowledgement that you understand the terms and conditions on hiring Sunset Travel Ltd Travel Advisors to help you plan your magical trip
You can also find these terms and conditions on our company website under “Terms and Conditions” tab
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